Singapore Airlines Services to/from Europe
The Singapore authorities have taken the following steps to limit the risk of community spread of Covid-19 in the country:
• From 2359 hours on 15 March 2020 (local Singapore Time), all new visitors who have travelled to France, Germany, Italy and Spain within the last 14 days will not be allowed to enter or transit through Singapore.
• Returning citizens, residents and long-term visit pass holders (including work passes and permits, student pass, dependent’s pass) who have travelled to France, Germany, Italy and Spain within the last 14 days will be allowed entry into Singapore. However, they will be issued with a 14-day Stay-At-Home No- tice (SHN).
• Long-term passholders will also require a letter from Singapore’s Ministry of Manpower (MoM), applied for by their employer, before being allowed entry. Employers can apply here for the MoM letter.
Adjustments to Singapore Airlines Flights to/from Europe
Milan
• SQ356/355 has been suspended from 8 March to 31 May 2020.
• SQ378/377 has been suspended from 7 March to 30 May 2020.
Rome
• SQ366/365 will be suspended from 14 March to 31 May 2020.
Barcelona
• SQ388/387 will be suspended from 16 March to 31 May 2020.
Paris
• SQ336/335 will be suspended from 16 March to 31 May 2020.
• SQ334/333 will be suspended from 16 March to 28 March 2020.
Dusseldorf
• SQ338/337 will be suspended from 17 March to 30 May 2020.
Munich
• SQ328/327 will be suspended from 17 March to 31 May 2020.
Frankfurt
• SQ326/325 will be suspended from 17 March to 31 May 2020.
• SQ26/25 will be suspended from 17 March to 31 May 2020.
Other flights to/from Europe
• There are currently no changes to other SIA flights to Europe, apart from those that have been previously announced as part of the ongoing adjust- ments to our network that can be found here.
• Customers will be notified if their flights have been cancelled. Customers should check our website for the latest information on their flights.
Ticket Waivers for Flights to/from France, Germany, Italy and Spain
• Singapore Airlines will waive all cancellation and change fees for customers with tickets issued on or before 13 March 2020, for travel to and from France, Germany, Italy and Spain from 10 March 2020 to 31 May 2020. For rebooked travel, the new travel date must commence on or before 31 August 2020.
• Passengers who booked their tickets through a travel agency are encouraged to contact their agent for assistance.
• Passengers who booked their tickets on the Singapore Airlines website can contact their local Singapore Airlines office.
• Customers may also contact our Singapore reservations team at +65-6223- 888 or by filling in their details and requests in an online form via this link: https://www.singaporeair.com/request.form.
• Due to the high volume of request, we seek your understanding as it may take longer than usual for our customer service agents to respond to you. We apologise for any inconvenience caused.
• Travel agents who require assistance are encouraged to contact the Singapore Airlines sales office directly.
